Terms of Service
Last updated: 2026-06-29
These Terms of Service govern all use of the Scrupp website, services, Chrome extension, and APIs available at or connected to the domain scrupp.com (the "Website" and, together with the underlying software and platform, the "Services"). The Services are operated by Wism Corp Ltd (company number 15297767, registered office 24-26 Arcadia Avenue, Fin009, London, N3 2JU, United Kingdom) trading as Scrupp ("Scrupp", "we", "us", "our").
Scrupp is an all-in-one B2B outreach platform that combines (1) lead sourcing and scraping from sources such as LinkedIn, Sales Navigator, and Apollo (via a Chrome extension and in-app); (2) data enrichment, including verified work emails, phone numbers, and firmographic data; and (3) cold-email outreach and sending, including connected or managed sending mailboxes (Gmail/Google Workspace and Outlook/Microsoft 365 via OAuth, as well as pre-warmed inboxes), automated multi-step email sequences, mailbox warmup, deliverability monitoring (SPF/DKIM/DMARC), and a unified reply inbox for email and LinkedIn conversations.
Some plans are offered on a fully managed, done-for-you basis (for example, our AI SDR managed outreach service). Under a managed plan, Scrupp sets up and operates the campaign on your behalf — including sourcing and enriching the target audience, purchasing and provisioning dedicated sending domains and mailboxes, configuring DNS, running warmup and deliverability monitoring, sending the sequence, and handling replies — in exchange for a recurring subscription fee. You order and monitor the campaign; Scrupp performs the underlying work. The dedicated sending domains and mailboxes we provision are registered in Scrupp's name and operated by us as part of the managed service; they are not sold or transferred to you, and your access to them ends when your subscription ends. Your lead data, campaign content, and replies remain yours and can be exported at any time. There is no minimum-term lock-in — you can cancel at any time.
The Services are offered subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published on this Website by Scrupp (collectively, the "Agreement").
Please read this Agreement carefully before accessing or using the Services. By accessing or using any part of the Website, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, then you may not access or use the Services.
If these terms and conditions are considered an offer by Scrupp, acceptance is expressly limited to these terms. The Services are available only to individuals who are at least 18 years old.
Your Scrupp Account
If you create an account for the Services, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Scrupp of any unauthorized uses of your account or any other breaches of security.
Scrupp will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
You must provide your legal name, a valid email address, and any other information requested in order to complete the sign-up process. Accounts may only be accessed and used by the individual whose details were entered upon account creation.
The account login credentials cannot be shared with any other individual or company. You must not, in the use of the Services, violate any laws applicable to you or to Scrupp (including without limitation copyright, trademark, data protection, and export-control laws). You must not create more than one account.
Payment, Credits and Subscriptions
Optional paid services, including any scrapes, exports, enrichments, or outreach sending beyond the included free credits, are available on the Services. Usage is measured in credits.
Credits are consumed as follows: scraping a lead costs 1 credit; obtaining a verified work email costs 1 additional credit; and obtaining a phone number costs 2 additional credits. A fully enriched lead (scrape plus verified email plus phone) therefore costs 4 credits. Re-verifying an email that has already been found is free and does not consume additional credits.
By choosing to perform a scrape, an enrichment, or any other billable task using Scrupp, you agree to pay Scrupp the fees for that task based on your current pricing tier, which is dictated by your current plan. Payments are processed through our third-party payment provider (Stripe), will be billed automatically, and may be processed in groups. Some payments may be charged up to 10 days later.
Plans may also be offered as recurring subscriptions. Subscription and managed-service plans (including our managed outreach and AI SDR plans, and any Sales Navigator or similar licences) are billed in advance on a recurring basis — typically monthly — and automatically renew at the then-current price for successive billing periods until you cancel. The first charge is taken when you start the plan, and each renewal is charged at the start of the next period. Managed-service plans are charged as a flat recurring fee for the service rather than purely per credit. By starting a paid subscription you authorise Scrupp and its payment provider to charge the applicable recurring fee until you cancel. You can cancel at any time from your account dashboard, effective at the end of the then-current billing period.
Should you wish to cancel your plan, you will lose all remaining credits in your account at the end of the billing cycle. You may no longer have access to credits that rolled over from previous billing cycles when you change your plan.
You agree to be responsible for any overage charges incurred once you have exhausted your credits.
Refunds
Except where a refund is required by applicable law, Scrupp does not provide refunds, including for unused or rolled-over credits or for partial billing periods. Cancellation is self-service from your dashboard and stops future renewals. See our refund policy for details.
For managed-service and subscription plans, fees (including any setup or onboarding fees, where charged) are non-refundable, including for partial billing periods after cancellation. This is in part because delivering a managed campaign requires Scrupp to purchase and provision dedicated domains, mailboxes, and other third-party resources up front, the cost of which is incurred immediately and is not recoverable. Cancelling stops future renewals and you keep access for the remainder of the current billing period. The dedicated domains and mailboxes are part of the managed service and are registered in Scrupp's name; they are not transferred to you on cancellation. Your lead data, campaign content, and replies remain yours and exportable.
Support
The Services include access to email support. "Email support" means the ability to make requests for technical support assistance by email at any time (with reasonable efforts by Scrupp to respond within three business days) concerning the use of the Services. All Scrupp support will be provided in accordance with Scrupp standard practices, procedures, and policies.
Damage and liability
To the maximum extent permitted by applicable law, Scrupp shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses (even if Scrupp has been advised of the possibility of such damages). Scrupp's aggregate liability is further capped as set out in the "Limitation of Liability" section below, and nothing in this Agreement excludes any liability that cannot be excluded under applicable law (such as liability for death or personal injury caused by negligence, or for fraud).
Marketing
We will not publish your company's name or logo in customer lists, case studies, or other marketing materials without your prior written consent. If you do consent, you grant Scrupp a limited, non-exclusive, revocable licence to display your name and logo for the purpose of describing the customer relationship, and you may revoke that licence at any time by notifying us at iv@scrupp.com.
Copyright Infringement
As Scrupp asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by Scrupp violates your copyright, you are encouraged to notify Scrupp. Scrupp will respond to all such notices, including as required or appropriate, by removing the infringing material or disabling all links to the infringing material.
Scrupp will terminate a visitor's access to and use of the Services if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Scrupp or others.
Intellectual Property
Scrupp does not transfer to you any Scrupp or third-party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Scrupp. Scrupp, the Scrupp logo, and all other trademarks, service marks, graphics and logos used in connection with Scrupp, or the Services are trademarks or registered trademarks of Scrupp or Scrupp licensors.
Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any Scrupp or third-party trademarks.
Use License
Under this license, you may not:
- Build a similar or competitive service.
- In any way, violate any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
- Send, knowingly receive, upload, download, use, or re-use any material that does not comply with this Agreement.
- Impersonate or attempt to impersonate Scrupp a Scrupp employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
- Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Scrupp or users of the Website or expose them to liability.
Additionally, you agree not to:
- Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.
- Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without Scrupp prior written consent.
- Use any device, software, or routine that interferes with the proper working of the Website.
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
- Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
- Attempt to decompile or reverse engineer any software contained on the Website.
- Otherwise attempt to interfere with the proper working of the Website.
- Your license to use the Services shall automatically terminate if you violate any of these prohibitions or restrictions and may be terminated by Scrupp at any time, in its sole discretion.
Acceptable Use — Outreach & Anti-Spam
The Services include features for sending cold email and conducting outreach. You are solely responsible for your sending and for compliance with all anti-spam, electronic-communications, and data-protection laws applicable to you and to your recipients, including, where applicable, the US CAN-SPAM Act, the EU GDPR, the UK GDPR and PECR, and Canada's CASL. In particular, you are responsible for obtaining any required consent or establishing a valid lawful basis for your processing and sending, for including a valid physical postal address and a working, honored unsubscribe mechanism in your messages, and for honoring opt-outs and maintaining suppression lists.
You agree that you will not, in your use of the Services:
- Send unsolicited bulk or commercial email in violation of any applicable law.
- Upload, import, or send to lists that were obtained illegally, purchased in a non-compliant manner, or that you do not have a lawful basis or required consent to contact.
- Use the sending or sequencing features to distribute spam, phishing, malware, fraudulent, deceptive, or misleading content, or content that misrepresents the sender or the nature of the message.
- Send content that is unlawful, harassing, defamatory, or that infringes the rights of others.
Mailbox warmup, per-inbox sending limits, deliverability monitoring, and similar features are risk-reduction tools only. They are not guarantees of email deliverability, inbox placement, sender reputation, warmup outcomes, or the safety or continued availability of any mailbox or domain. You acknowledge and accept the inherent risks of cold outreach and of connecting your own mailboxes and domains, including the possibility of bounces, spam complaints, blacklisting, throttling, or suspension by mailbox or platform providers.
You are responsible for the mailboxes and domains that you connect to the Services (whether via OAuth or otherwise), for your own LinkedIn, Sales Navigator, Apollo, and other third-party accounts, and for complying with the terms of service and policies of those third-party platforms. Scrupp is not affiliated with, endorsed by, or sponsored by LinkedIn, Apollo, Google, or Microsoft, and your use of those platforms through the Services is at your own risk.
To protect shared sending infrastructure and other users, Scrupp may, in its sole discretion and without prior notice, throttle, pause, suspend, or terminate your access to all or part of the Services in response to spam complaints, abnormally high bounce or complaint rates, blacklisting, deliverability issues, or other actual or suspected abuse of the outreach features.
Third-Party Services and Subprocessors
To provide the Services, Scrupp relies on certain third-party providers and subprocessors. These may include Amazon Web Services (S3) for storage; Stripe for payment processing; sending and email infrastructure providers, including Google Workspace, Microsoft 365, and third-party SMTP/sending and mailbox-warmup providers; AI providers (including OpenAI, Google Gemini, and OpenRouter) for features such as AI drafting and reply categorization; and PostHog for product analytics. Your use of the Services may be subject to the terms of these providers, and we are not responsible for their acts or omissions. Further detail is available in our Privacy Policy.
Changes
Scrupp reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes.
Scrupp may also, in the future, offer new services and/or features through the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
Termination
Scrupp may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately.
Unlimited plans
Scrupp's paid unlimited plans operate under a fair use policy. Each lead scraped costs 1 credit, each verified work email costs 1 additional credit, and each phone number costs 2 additional credits, so a fully enriched lead (scrape, email, and phone) costs 4 credits; re-verifying an email that has already been found is free. The included fair-use limit is 60,000 credits per account per month — enough for roughly 60,000 scrapes, 30,000 scraped-and-enriched leads with email, or 15,000 fully enriched leads with email and phone. Usage beyond this limit is subject to a separate agreement and applicable order form.
Disclaimer of Warranties
The Services are provided "as is". Scrupp and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement.
Neither Scrupp nor its suppliers and licensors makes any warranty that the Services will be error-free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Services at your own discretion and risk.
Without limiting the foregoing, Scrupp makes no representation, warranty, or guarantee regarding the accuracy, completeness, currency, or fitness of any scraped or enriched data (including emails, phone numbers, or firmographics), nor regarding email deliverability, inbox placement, sender reputation, mailbox warmup outcomes, the avoidance of spam folders or blacklisting, the response, reply, or conversion rates of any outreach, or any other campaign results. All such outcomes depend on factors outside Scrupp's control, including the data and content you provide and the policies and systems of third-party platforms and mailbox providers.
Limitation of Liability
In no event will Scrupp, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Scrupp under this Agreement during the twelve (12) month period prior to the cause of action.
Scrupp shall have no liability for any failure or delay due to matters beyond or not within their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
General Representation and Warranty
You represent and warrant that (i) your use of the Services will be in strict accordance with the Scrupp Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside).
You further represent and warrant that (ii) your use of the Services will not infringe or misappropriate the intellectual property rights of any third party.
Indemnification
You agree to indemnify and hold harmless Scrupp, its contractors, its licensors, and their respective directors, officers, employees and agents from and against third-party claims, damages, liabilities, and reasonable expenses (including reasonable attorneys' fees) to the extent they arise out of or relate to: (i) your breach of this Agreement; (ii) your misuse of the Services; (iii) your outreach and sending activity or the content of the messages you send; or (iv) your violation of any applicable law or of the rights of any third party. This obligation does not apply to the extent a claim arises from Scrupp's own negligence or willful misconduct.
Governing Law and Jurisdiction
This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You and Scrupp submit to the exclusive jurisdiction of the courts of England and Wales to resolve any such dispute or claim, without prejudice to any mandatory consumer protection rights that may apply under the laws of the country in which you reside.